Back to Zopa Blog

Killing time?

Posted on 15 Dec 2005 by Zopa

Couldn’t resist this story - NatWest customers were complaining about the length of time they had to wait in queues….so NatWest have decided to remove clocks from the branches.

Unofficial employee comment:

“With a clock there, it was difficult for us to disagree with them. Without one it’s harder for them to complain.”

Official bank response:

NatWest spokesman Ronan Kelleher said a survey undertaken before the refit found clocks were not something customers believed would “enhance their banking experience.”


Full the full article, read the Sun. Thanks to Boing Boing for the tip off.

We're here to help

Monday to Thursday (9am to 5:30pm), and Friday (9am to 5pm).


Telephone: 020 7580 6060 for loans

Telephone: 020 7291 8331 for investments

We can't take applications over the phone. UK residents only. Calls may be monitored or recorded.