Couldn’t resist this story - NatWest customers were complaining about the length of time they had to wait in queues….so NatWest have decided to remove clocks from the branches.
Unofficial employee comment:
“With a clock there, it was difficult for us to disagree with them. Without one it’s harder for them to complain.”
Official bank response:
NatWest spokesman Ronan Kelleher said a survey undertaken before the refit found clocks were not something customers believed would “enhance their banking experience.”