We’ve been having some volume related problems over the last few days with both our email system and our database. This has meant that some emails have not been received, and that borrowers are waiting longer than normal for a decision to be made on their loan applications.
We’re very sorry about all this - one of the dis-advantages of not having a Barclays Bank sized IT budget - but we’re all over it like a rash, and normal service will be resumed shortly.
If you’ve written to us over the last few days and we haven’t replied, it might be worth resending your email. If you’ve applied for a loan, we will get back to you as soon as possible, but it is taking a few days longer than normal.
Thanks for your understanding and patience - and for helping to give us these sort of problems by growing Zopa!