This is our last piece in our current series on risk management and analytics at Zopa. In previous posts I’ve discussed our approach to risk and the vast amount of data we have to analyse and base decisions on. Being able to quickly respond to changes in the market is critical to our continued success, so in this post I’m going to talk about how we organise ourselves at Zopa to act quickly and effectively on the information we gather.
We’ve organised our underwriting teams so they are empowered to work in a culture built around continuous development and improvement of our risk strategies. We’re set up to react almost instantly to any significant changes in the economic environment. Our product teams are made up of dedicated analysts, developers, designers, and more: giving us the capability to quickly build, test, validate, and launch new features. The same approach applies for our risk analysts, and all our teams at Zopa. An example of this in action is our response to the Brexit vote result. Within 24 hours, we were able to tighten our underwriting criteria in the face of the uncertainty that immediately followed the announcement. Our agile set up gives us the ability to make significant changes in response to a large economic event quickly.
We’re not just responsive, though. Our development teams and analysts are kept busy researching and developing new ways to improve our risk management. Being an agile organisation, we can roll out these new, advanced models and processes in a fraction of the time it would take a larger institution.
We invest heavily in infrastructure and development tech to continuously improve our approach to risk. As well as investing in our people, we ensure that our analysts have the best tools to work with, whether they’re from a third party or developed in-house.
Remember: when you lend your money your capital is at risk and is not protected by FSCS. Our risk statement has all the details.
Sharvan Selvam is Head of Risk at Zopa.