An intro to Zopa and credit scoring

We’ve had lots of questions about credit scoring, and how we use it at Zopa. This is the first in a series of posts that will try to explain exactly what information we have on our members and what we do with it!

As you probably know, your creditworthiness at Zopa is defined by a credit score we obtain from Equifax. This is a number (usually between 0 and 550) that we use to categorise all our members into A’s or B’s.

An important thing to note is there is no such thing as ‘your’ credit score. Equifax, Experian and (in the UK) Call Credit all store information on consumers, and use this to generate many different scores for banks, retailers and other institutions. The score a company uses is often created for them based on the ‘type’ (defined in terms of where they live, their employment status, income etc.) of customers they expect to get.

The whole thing is made yet more complicated by the fact that different bureau use information from different sources - so your perfect credit record with NatWest may be completely ignored by, for example, Equifax, because NatWest don’t provide their information to them! (Banks aren’t very good at sharing - but since you’ve come to Zopa, you probably know that!)

Zopa uses one particular credit score from Equifax to do our categorisation - if you use the services of the credit bureau to see your credit score, you may well see a different (sometimes very different!) number.

Phew.

When we ask Equifax for your credit score, we use a type of search (known as a quotation search) that is different from that used when people apply for credit. Applications for credit are used by institutions (including Zopa) as one indicator of how creditworthy a person is - many applications for credit in a short period is seen as a bad thing.

Because the Zopa search is not a credit application, it won’t be seen in the same way, and so joining should not affect your ability to get credit in the future. Unless you borrow. If you borrow from Zopa, we change the search type we carried out to show that you have applied for credit - so that other institutions can see this in the future.

The Zopa search is recorded by Equifax though, so if you later get hold of your credit report you will see us there!

Please ask questions in the comments, and I’ll respond - either in a new post or in the comments themselves.


27 comments

caroline ellis

Posted on October 21st, 2005 at 2:20 pm

what does it mean if you are in The N Market as a borrower?

Dave

Posted on October 21st, 2005 at 5:12 pm

Hi Caroline,

I’m sorry to say it means that at the moment we don’t have a market for people with your credit score. Currently, we base your market primarily on your Equifax credit score - however we are looking to improve this as we believe that for many people, their Equifax credit score is not an accurate measure of their creditworthiness.

We’re also looking to offer more markets over time, to allow people of all levels of creditworthiness to borrow at Zopa, but all of this will take a little time I’m afraid.

Hope that helps,

Cheers, Dave

Colin

Posted on October 31st, 2005 at 6:36 pm

Hi,

Firstly, I like the blog! It’s interesting, as is the Zopa concept.

I applied to Zopa a while ago and got a rubbish credit score. I then got a credit score from Equifax that wasn’t too bad, but saw a couple of things on there that needed resolving (e.g. my mobile phone provider had stated I had missed 3 payments in a row - that was their fault so they have now cleared my credit record).

How do I go about getting another credit scoring from yourselves?

Thanks

Colin

Dave

Posted on November 2nd, 2005 at 1:04 pm

Hi Colin,

Thanks for the compliment - appreciated! It’s very easy to get your credit score updated at Zopa. Simply send an email to contactus@zopa.com asking to do this. We’ll set a flag in the database that means the next time you sign into Zopa, we’ll get your credit score from Equifax again, and show you the latest data.

I’ve asked our member services team to sort this out for you, so the next time you sign in, you should see your new credit score - good luck!

Cheers, Dave

Chris

Posted on December 21st, 2005 at 4:58 pm

Hi Dave,

I think this information (about rescoring) should be more easily accessible on the site and not buried deep inside the blog. Given that there are ~23000 registered members but only ~11000 eligible to borrow I reckon quite a few people would be interested in this topic.
Can’t you guys just put up a link in ‘my zopa’ for rescoring, which would set that database flag automatically ?
I realise that getting the info from Equifax costs money but you could set a limit on how many times or how often members are allowed to update their score.

Kind regards,
Chris

Daniel

Posted on January 9th, 2006 at 2:56 pm

Hi Dave

Got my credit score from ZOPA, but was wondering what it was out of.. is there a maximum credit score that someone can achieve eg 500? I am trying to decide if I should look into mine in order to improve it.

Kind Regards,
Daniel.

Dave

Posted on January 19th, 2006 at 1:04 pm

@Chris - It’s a good thought, we’re trying to make more things self service over the coming months, so that’s a good candidate - you’re right though, we’d have to place some limit on how often people updated it.

@Daniel - Any Equifax score above 350 means you’re roughly in the top half of the population, but there doesn’t appear to be a maximum that’s it ‘out of’. The highest I’ve seen is somewhere in the 600’s…and lowest is pretty negative! For more information beyond what is above, take a look at this FAQ.

Hope that helps!

GraceCourt

Posted on January 31st, 2006 at 9:01 pm

I’d like to underline the importance of re-scoring: I obtained judgement in Crewe County Court on 23 December against T-Mobile (UK) Ltd, under S.13 Data Protection Act 1998, for supplying two out of the “big 3″ credit reference bureaux with completely incorrect data about an alleged default on a mobile phone phone account (like Colin above). They were ordered to pay me £50 compensation (they didn’t pay, and I’ve just sent the Court Bailiff in from Hatfield County Court with a Warrant of Execution to seize goods in lieu), but more importantly, they refuse to remove the data from the bureaux, and I’m now applying to the Court for an Order under S.14 of the Act to force deletion of the data.

The point of all this is, Zopa was one of the companies supplied with the incorrect data.

Jan

Posted on February 9th, 2006 at 6:26 pm

Zopa also uses Experian credit reference agency, and borrowing decision is not made solely based on Equifax report, as mentioned above!

John Brearley

Posted on February 24th, 2006 at 11:50 pm

Zopa? Its a joke! I have a Zopa score of 503 and Equifax score of 504. I am in regular employment, never been out of work, professionally qualified, never been in arrears, oodles of equity on my property, no major loans other than a mortgage, no credit card debt, no CCJ’s nor anything negative on my credit report…. Is that too risky? For Zopa, yes! I just wonder exactly who does Zopa lend to?

John Brearley

Posted on February 25th, 2006 at 4:08 pm

After some research, I wonder, is it because I did not accept Zopa’s credit insurance? No insurance = no commission for Zopa = No business? Anyone care to comment please?

Dave

Posted on February 25th, 2006 at 7:09 pm

John - I won’t comment on your case specifically here, but I can assure you that the fact you didn’t take any insurance is in no way related to the decision not to approve your loan.

We are very careful about who we approve for loans, and as a result we have had no bad debt to date. You can appeal the decision by sending an email to contactus@zopa.com.

John Brearley

Posted on February 25th, 2006 at 11:19 pm

Like I said, Dave, if I am too risky I cannot think who you actually DO lend to! You cannot do much lending in the ‘A’ market.

John Brearley

Posted on February 28th, 2006 at 8:44 pm

Dave, could I please have a reply to my email dated 24 February 2006 addressed to Shabana Mehboob? I specifically asked for my email to be referred to the directors of Zopa.

Dave

Posted on February 28th, 2006 at 8:56 pm

John - I’ll find out.

John Brearley

Posted on March 2nd, 2006 at 7:44 pm

Thanks Dave but I am still awaiting a reply to my email after nearly a week!

John Brearley

Posted on March 2nd, 2006 at 10:22 pm

OK, I have now had a phone call from Zopa explaining why I was declined. However I still think your reasoning is wrong and there is no way I am a credit risk however you measure it, as I told your person when I was called. Thank you Zopa.

Elaine

Posted on March 13th, 2006 at 12:37 pm

Hmmm… I feel just as aggreaved as John… having been a systems analyst and a college lecturer in IT I know the pitfalls of “computer” ethics…

The website site states it uses Equifax… so for £2.50 or there abouts get your own credit report BEFORE you decide to ask for aloan…

Personally I should take my own advice - I’ve just been told I do not exist - and been blown off - “such is life”….

John Brearley

Posted on March 18th, 2006 at 1:55 pm

Just a quick update: This week a finance company I had never heard of (and with a forgettable name, as I forgot it instantly) called me to ask if I wished to apply for a loan. When I asked where they got my name and number I was told they had got it from Zopa.

John Brearley

Posted on March 18th, 2006 at 2:00 pm

Elaine, the whole point was that my Equifax report showed no reason why I should have been declined. My credit score was 504 and all of the indicators were green. The reason I was declined by Zopa, they said, was because my borrowing had shown an overall increase in the last, I think, 12 months. Yes, I bought a modest car 2 years ago and I had some household improvements done at home. I had intended to use the Zopa loan to replace my slightly higher cost loan for the work done at home. Crazy!

Chris

Posted on March 20th, 2006 at 5:53 pm

Hi John, Chris from Zopa here.

Thanks for your posts - think there’s a couple of points here that require clarification.

As you’ll be aware from conversations with some of my colleagues, Zopa has one of the most rigorous selection processes in the UK for people looking to borrow. This is mainly because we are responsible for matching borrowers to lenders who are real people, lending their own money. We take this filtering role very seriously, and our current track record regarding bad debt is testament to the borrowers who do borrow, as well as our approach and best efforts of the underwriting team.

But we also feel an obligation to not simply dump borrowers who are unsuccessful the first time they approach Zopa. Accordingly, if someone is declined for a loan at Zopa, as specifically authorised under the Zopa Principles, we pass their details to Central Capital – one of the UK’s largest finance brokers whom we have carefully selected from a range of such service providers. Central Capital merely offers to help you obtain a loan, and it is entirely up to you whether you wish to accept Central Capital’s service. Central Capital are able to look at a broad range of other lenders and find the best rate they can for any particular borrower. We view this as being helpful to potential borrowers, rather than simply turning them away to find their own way through the consumer credit maze.

If you have any suggestions as to how we can improve this process, I’d be happy to talk at further length.

John Brearley

Posted on March 24th, 2006 at 11:36 pm

Chris,
Thanks for your explanation. However if I want to borrow at reasonable rates I don’t need the likes of Central Capital. I can get a loan from Cahoot at any time, often at a lower rate than that quoted on Zopa. It just happened that when I applied to Zopa the rate quoted was slightly lower than Cahoot.
No doubt Central Capital pay Zopa a commission for names or for loan business.
John

Joanne

Posted on April 25th, 2006 at 5:15 am

I like the online credit score calculator at

http://www.moneyforums.co.uk/credit_score_calculator.php

It allows me to play around with the various options so

that I can figure out what to do or say to up my credit

score rating, very useful :)

Cheers !

Joanne.

Zopa » Blog Archive » Bad debt rates

Posted on July 13th, 2006 at 9:23 am

[…] This is the third (1st and 2nd) in an occasional series of posts on credit and credit scoring. […]

Mesothelioma WebLog » Blog Archive » Business, Bangkok, Thailand, legal, accounting, promotions and trading ...

Posted on July 21st, 2007 at 12:46 pm

[…] Zopa blog … your credit score, we use a type of search (known as a quotation … of equity on my property, no major loans other than a mortgage, no … Hmmm… I feel just as aggreaved as John… having been a systems … http://blog.zopa.com/archives/2005/10/18/an-intro-to-zopa-and-credit-scoring/ […]

Martin Antolinez

Posted on July 19th, 2008 at 9:00 am

Dave, thanks for the educational effort and quality explanations. There are some other credit scoring resources out there that can complement your exposition. A colleague of mine wrote a high-level description at Credit scoring explained in case anyone is interested.

Wayne

Posted on August 28th, 2008 at 7:41 pm

Can I confirm that a ‘Credit Check’ was not done on me when I decided to join as a lender, and rather a ‘Identity Check’? Any information would be appreciated.


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