Chewing the fat, shooting the breeze, having a natter - call it what you like, talking to people is darn important and everyone should do it as often as they can (except in libraries). We talk to our members as much as possible, through our blog and discussion board and by getting people to email contactus@zopa.com if anything's on their mind.
We’ll be performing site maintenance tomorrow morning from 6am for around 2 hours. The site will be unavailable while the IT team are busy tinkering. Thank you for your patience and understanding while the work takes place.
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We’ve experienced a problem with the handover from our old banking system to our new one, which has caused a problem with some of the borrower repayments currently processing this month.
Unfortunately, due to teething problems with the software and good old human error, repayments which are usually requested in pence, were requested in pounds.
The error was soon spotted and we quickly sent a communication to the affected borrowers’ banks canceling the repayment. For any borrowers who did become liable for charges because of this mistake, we have instructed the banks to remove the charges upon the borrower, as this was clearly an error at our end. All affected borrowers have been contacted directly with an email letting them know what to do.
Please do get in touch with us if this payment is collected or if you have any questions whatsoever.
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We have always claimed that a loan from Zopa represents great value for anybody in search of an unsecured personal loan.
This week, we were doing some new analysis on our customers (we always want to understand how we can better meet our users’ needs). And we discovered some amazing proof.
It turns out that scores of people have recently taken out an unsecured loan with us even though they work in a bank. Yes, lots and lots of folks, who are sometimes even entitled to get a staff discount on their employers’ own loan products, have found that Zopa loans are still the best deal.
Here is just one quote from a borrower.
‘I am full time employment with HSBC. Staff loan rates not as good as Zopa !!
I prefer to have an ‘open’ payback method, to allow me to pay extra monthly payments to my bills when I have the spare cash to do so…
And found banks just want a fixed monthly payment.
I like the concept of Zopa because it feels like I am entering a contract on an equal basis. I do not have that feeling when dealing with a bank or building society. I appreciate the ability to repay early because circumstances can change.
I just think this Zopa thing is a fabulous idea, everybody wins, people get higher rates for their investments and lower rates for their borrowing and we cut out the banks-it’s a superb idea!’
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In a change to the planned maintenance of the 23rd, we’ll now be performing site maintenance on January 24th from 4am for around 5 hours. During this time, the site will be unavailable. Thank you for your patience and understanding while the work takes place and we apologise for the change around. If you have any urgent queries, please get in touch here contactus@zopa.com
Posted in Changes, General, Bugs and problems, Problems | No Comments »
So, 2008 kicked off rather relentlessly didn’t it? After launching in Italy just under a week ago, in the US at the end of last year and Listings in the UK, we’ve been non stop here in the UK planning all sorts of exciting things for the rest of the year and making Zopa even better.
Amidst all the serious stuff, we’ve also somehow found the time to create our own Facebook application. Called People Like You, it lets you compare your personality with other people, and shows you the people we know are like you. Simple really. And who knows, you may even find some interesting people like you to poke?! It might not help you get a loan as it’s really just a bit of fun, but if it helps more people discover Zopa and reap the benefits of peer to peer lending then all the better we think.
Whilst we’re on the subject, remember we also have an ‘official’ Facebook group and we’re thinking about setting up our own Page so you can help spread the word about Zopa. Then we’ll have real fans and everything.
Finally, a quick apology. We have been rubbish at keeping this blog updated when we’re busy. Noted and in hand so do get in touch if you think there’s anything you’d like us to post about.
Right, back to that serious stuff . . more on that soon.
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