Slice of pie chart anyone?

A few weeks ago, we went survey-crazy and asked almost every single one of our members to ’sock it to us’. Well, when you ask, you get, and I’ve been swimming in pie charts ever since! Fancy a slice?

We learned that borrowers very rarely talk to one another, but that those borrowers who didn’t complete their application for some reason would quite liked to have talked to someone to find out more.
Cue: our fabulous new Zopa Ambassadors who I blogged about recently.

We also learned that Lenders and Borrowers at Zopa share a common idealology around empowerment; lenders like the control they have over returns and diversification of risk while borrowers really appreciate the opportunity to make over-payments or repay early with no penalties for doing so. In general, there was a very strong undercurrent of fair play in everyone’s responses. What a jolly nice lot you all are!

In addition, this social lending and borrowing malarkey could definitely be more sociable - the majority of Zopa members told us they’d be interested in hearing more from the real people they’re borrowing and lending with. And who said the British were unfriendly?
So we’re mulling over ideas to see how we might facilitate more interaction between the two groups. For example, where a member wants to, they could perhaps update their lenders on how the home improvements are going, or maybe a lender could send a personalised message to a borrower to say thanks for repaying their loan in full.
Doesn’t it just make you go all gooey inside?
We’ll let you know more on this when we’ve worked out the hows, whens and whats…


4 comments

Business blog » Blog Archive » Slice of pie chart anyone?

Posted on September 4th, 2008 at 12:58 pm

[…] Read the rest of this great post here […]

Pages tagged "sociable"

Posted on September 5th, 2008 at 2:01 am

[…] […]

Simon DJ

Posted on September 8th, 2008 at 12:47 am

Great stuff - can’t wait to hear more!

Mac

Posted on October 27th, 2008 at 8:30 am

I was about to write that to place borrowers and lenders in direct communication, while in a social lending agreement, *would* be a terrible, terrible idea.

I was about to comment that scores of borrowers *would*, consciously or subconsciously, appeal to the social aspect of the relationship in order to prioritize other debts, rendering this lending plan as notorious as lending to friends and family.

After doing a bit of follow-up reading (before commenting, for once) I found that none of the above will be a problem. Going through with this comment to prevent others from coming to similar assumptions :) .

Because Zopa diversifies lenders’ contributions into 50 quid increments across multiple loans, emotive exchanges and negative sensitivities are all but nullified. Well done, guys!


Leave a comment

  (will not be published)


« Another benchmark or two

Thanks to my Zopa lenders »