Mar 19 2009
The little things that make it worthwhile
We had a phonecall this morning from one of our newest borrowers…
One of our underwriters spoke to him last week to approve his loan and he rang her back just to say thanks for such a good service and that his money was in his bank account sooner than he had expected.
Cor.
When she told us all about it, a big grin spread across everyone’s faces. It was impossible to resist.
So we’re dead chuffed to know that our service is appreciated - and thanks to that man who went out of his way to make our days.
Jamesd
Posted on March 25th, 2009 at 2:40 am
One of the things we do at work is have a very short survey that we ask everyone who has interacted with us to complete. We do a good enough job that negative comments are very rare but it’s a fine source of positive quotes for PR or simply generating good feelings. That the survey is short is very important, a longer one generated far fewer responses.