Having a chat

Chewing the fat, shooting the breeze, having a natter - call it what you like, talking to people is darn important and everyone should do it as often as they can (except in libraries). We talk to our members as much as possible, through our blog and discussion board and by getting people to email contactus@zopa.com if anything's on their mind.

Mar 19 2009

The little things that make it worthwhile

Posted by Savaroony at 2:52 pm

We had a phonecall this morning from one of our newest borrowers... One of our underwriters spoke to him last week to approve his loan and he rang her back just to say thanks for such a good service and that his money was in his bank account sooner than he had expected. Cor. When she told us all about it, a big grin spread across everyone's faces. It was impossible to resist. So we're dead chuffed to know that our service is appreciated - and thanks to that man who went out of his way to make our days. :-) :-) :-)

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This entry was posted on Thursday, March 19th, 2009 at 2:52 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

5 comments

Jamesd

Posted on March 25th, 2009 at 2:40 am

One of the things we do at work is have a very short survey that we ask everyone who has interacted with us to complete. We do a good enough job that negative comments are very rare but it’s a fine source of positive quotes for PR or simply generating good feelings. That the survey is short is very important, a longer one generated far fewer responses.

IanH

Posted on March 26th, 2009 at 1:28 pm

I think Zopa is a fantastic idea, I’m currently a borrower but when I’m in a position to lend I’ll definitely be doing so. My experience as a borrower has been wholly excellent.

Savaroony

Posted on March 27th, 2009 at 10:13 am

Very pleased to hear it and thanks to you too for saying so.

Ian&Michelle

Posted on April 1st, 2009 at 5:43 pm

We too are borrowers and have always borrowed from our local bank who shall not be named, Zopa is a refreshing change and knowing we can pay back without penalty is a great enticement for us. Thank you Zopa for your friendly help!!