Watch out big banking – Zopa has its banking licence and is set to redefine the industry once again.
- Zopa’s new bank will sit alongside its existing business, creating the world’s first hybrid peer-to-peer and digital bank offering customers a unique choice of products
- Having already helped hundreds of thousands of customers, Zopa is on a mission to make more customers feel good about their money with a new range of products and services alongside their award-winning loans and investments
- According to a survey by the FCA, only 40% of UK adults have confidence in the financial services industry*
- Zopa’s own research reveals that over half of British adults don’t think their banks operate with customers’ best interests at heart, whilst nearly a third (30%) think their bank should provide a fairer service**
- Zopa will build on a 13-year history of creating better value products and a better experience for customers
- Zopa has delivered significantly higher customer satisfaction than high street banks for more than a decade***
Armed with our banking licence, we’re set to take on the traditional banks.
According to a survey commissioned by the industry regulator, the FCA, only 40% of UK adults have confidence in the financial services industry* and our own research reveals that over half of British adults don’t think their banks operate with customers’ best interests at heart**.
Zopa aims to redefine banking through:
- Giving customers a fair deal as standard – with no catches like sign-up offers that aren’t available to existing customers or hidden fees and charges.
- Making sure money management is no sweat – with handy tools in our app to help customers get stuff done, plus helpful humans at the end of the phone.
- Going beyond ‘good enough’ – Zopa is built for the future, so we listen to what customers want and do our best to make it happen – like in its P2P business, introducing Innovative Finance ISAs or making sure it takes less than 3 minutes to apply for a loan.
Zopa will begin rolling out its new products across next year, including a fixed term savings product protected by the Financial Services Compensation Scheme (FSCS), credit card and a money management app. All products have been designed to address some of the gaps and frustrations that customers have with their current products.
Currently, Zopa has a bank licence with restrictions. This is called the ‘mobilisation’ phase of the process where the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) put some restrictions in place. Zopa will be granted a full licence once it meets the conditions set by the regulators in the mobilisation phase– matching the way that high street banks are regulated.
Each new Zopa product has been built using innovative proprietary technology that avoids the pitfalls of traditional legacy banking, a real point of difference in the fintech world.
Jaidev Janardana, CEO of Zopa, said: “Acquiring our banking licence is the starting point for Zopa to become a major force in retail banking. When we pioneered the peer-to-peer lending model globally in 2005, we did so by listening to customers and creating a better product for them. We will bring the same focus to our banking products – drawing on tech innovation, our values of fairness and transparency, and better customer service to help even more people to feel-good about money.”
Potential customers can check out the current range of products at Zopa.com.
* FCA Financial Lives Survey 2017 – https://www.fca.org.uk/publication/research/financial-lives-consumers-across-uk.pdf (page 15)
** All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 2017 adults, of which 2008 have a bank account. Fieldwork was undertaken between 26th – 29th October 2018. The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+).
*** Zopa has an award-winning personal loan product and a Trustpilot rating of 9.6/10; with the best-established UK bank having a rating of just 5.4/10* and most household names failing to score more than 3/10* (*Trust Pilot scores as at 16 November 2016 from www.trustpilot.com).